The Tell Tale Heart By Edgar Alan Poe - 1306 Words

The Tell Tale Heart is a short story written by the author Edgar Alan Poe. Edgar Allan Poe (born; January 19, 1809 – October 7, 1849) was an American writer, editor, and literary critic. Poe is best recognized for his poetry and short stories, particularly his tales of mystery and horror. He is widely known as a central figure of Dark Romanticism in the United States and American literature as a whole, he was one of the country s earliest masters of the short stories. Poe is considered the inventor of the detective fiction genre and is further credited with contributing to the emerging genre of science fiction. He was the first well-known American writer to try to earn a living through writing alone, resulting in a financially difficult life and career. (Campbell, Joseph. The Hero with a Thousand Faces. 3rd ed.) He also battled through alcoholism which apparently lead to his premature demise. His best known Fiction works are Gothic. The short story, Tell Tale Heart was publish ed in 1843. The story is a first-person narrative by an unnamed narrator that as we know from the story, insists that he is sane even though it was apparent that he had committed the murder of the old man. The narrator tells us that he loved the old man but the only thing that insanely bothered him was the old man’s evil eye so much that he was always plotting his murder and eventually killed him. This clearly suggests that the narrator had a psychological disorder. After committing the murder, whileShow MoreRelatedThe Tell Tale Heart By Edgar Alan Poe1028 Words   |  5 PagesBridgette Davis Writing 201 Paper #2 September 24, 2015 The Tell Tale Heart In â€Å"The Tell Tale Heart†, written by Edgar Alan Poe is about a diseased man who has a distortion of reality and is motivated to kill a man because of his eye, then feels guilty after killing him. In this story this man defends his sanity but confesses he has killed a man. He has no motivation to kill this man other than his eye. â€Å"The Tell-Tale Heart† is about timing, a guilty conscience and insanity. The story is takesRead MoreInsanity in Tell Tale Heart by Edgar Alan Poe1058 Words   |  5 Pageson. He goes into great depth speaking of his sense of super hearing, for instance, being able to hear from both the heavens and from hell. â€Å"I heard all things in the heaven and in the earth. I heard many things in hell† (Poe p. 1245). He also said he was hearing the old man’s heart beat. Through out his story there are many exaggerations. The defendant also speaks of being able to stay perfectly still for over an hour while holding a lantern. â€Å"For a whole hour I did not move a muscle . . .† (1246)Read More How Does the Tell Tale Heart Fulfil Your Expectations of A Gothic782 Words   |  4 PagesHow Does the Tell Tale Heart Fulfil Your Expectations of A Gothic Story? From a gothic story such as the tell tale heart, by Edgar Allan Poe, I expect numerous amounts of gory deaths, intense suspense, hideous horror, plently of fear and espically paranoia. They should also contain a variety of literacy techniques including imagery, sentence structure, punctation and repititation in my essay I will be focusing on the amounts of death, horror, fear, suspense and the amount of literacy techniquesRead MoreA Reader- Oriented Approach to Edgar Alan Poes the Tell- Tale Heart1465 Words   |  6 Pagesâ€Å"If a tree falls in the forest and no one hears it, does it make a sound?† A Reader- Oriented approach to Edgar Alan Poe’s The Tell- Tale Heart The Titular question is an old philosophical riddle for which a wide range of metaphysical and non-metaphysical solution has been offered. The answers differ based on the perspective of the interpreter. Judging these answers is neither possible nor desirable for us, but the riddle and the ensuing debates attest to the veracity of one of the mostRead MoreA Gray Atmosphere By Edgar Alan Poe1404 Words   |  6 PagesA Gray Atmosphere Edgar Alan Poe is the father of Dark Romanticism. He brought out the ‘gothic’ of literature and with that said not many of his pieces had a happy ending. When thinking of Poe a chill comes over me, the brute force, imagery and vocabulary that he used was enough to make any reader shudder, yet keep reading. Poe talks of dark things such as murder, insanity and betrayal; he certainly had a different perspective when it came to writing. The culture and ethical value in his storiesRead MoreThe Autobiographical Elements in the Works of Edgar Allan Poe1663 Words   |  7 PagesThe Autobiographical Elements in the Works of Edgar Allan Poe There is no exquisite beauty without some strangeness in the proportions (Biography on Poe 8). Edgar Alan Poe endured a very difficult life and this is evident in his literary style. He was once titled the master of the macabre. One of the aspects in his life with which he struggled was social isolation. He used this as a topic in a number of poems and short stories. Poes life was also filled with periods of fear and irrationalityRead MoreThe Tell Tale Heart And The Birth Mark Only A Couple Of Months Apart1428 Words   |  6 PagesContemporaries Edgar Alan Poe and Nathaniel Hawthorne published their respective short stories The Tell-Tale Heart and The Birth-Mark only a couple of months apart. The Tell-Tale Heart is the personal account of a young man’s descent into madness as he becomes increasingly fixated on the eye of an older man, presumably his father. Similarly, The Birth-Mark narrates the story of a young couple, Aylmer and Georgiana, and how the latter’s birthmark becomes the obsession of the former. Poe and Hawthorne’sRead More Atmosphere of Terror and Suspense in Gothic Literature Essay4335 Words   |  18 Pagesincluded Edgar Alan Poe, Charles Dickens, H.G.Wells, Charlotte and Emily Bronte. By the end of the19th century Mary Shelley?s famous novel of Frankenstein had been published and later on Bram Stoker?s Dra cula. Of all the stories written in the gothic era, they all contain many of the typical gothic features. Some typical gothic features include terror, mystery, ghosts, haunted houses, castles, darkness, death, decay and madness. The three gothic texts I will be analyzing are ?The Tell-Tale Heart/Read MoreEssay Edgar Allen Poe1513 Words   |  7 PagesEdgar Allan Poe Edgar Allan Poe was born at 33 Hollis Street, Boston, Massachusetts, on January 19, 1809. Poe’s parents were struggling actors. His father deserted him, and his mother died of tuberculosis when he was three years old. Young Edgar was taken in by a wealthy tobacco exporter by the name of John Allan, from whom he took his middle name. Most of his early life was lived in Richmond, Virginia, with the exception of a five-year period when the Allan family lived in England. His lifeRead MoreEssay Edgar Allan Poe3220 Words   |  13 PagesEdgar Allan Poe The boundaries which divide Life and Death are at best shadowy and vague. Who shall say where one ends, and where the other begins? Edgar Allan Poe, The Premature Burial (Bartlett, 642). To venture into the world of Edgar Allan Poe is to embark on a journey to a land filled with perversities of the mind, soul, and body. The joyless existence carved out by his writings is one of lost love, mental anguish, and the premature withering of his subjects. Poe wrote in a style that

Summary . The Public Health Workforce Consists Of A Large

Summary The public health workforce consists of a large number of professionals who provide significant contributions to the public health sector. The majority of public health workers consists of nurses, whereas the other percentage of workers are made up of various professions such as social workers, allied health professionals, physicians, and pharmacists. Structures such as the Triple Aim help to improve the quality of services and patient care. Additionally, the ACA has made health care accessible and affordable to a vast majority of people. Those structures have a crucial role in providing quality health care to the public. Public health workers have the responsibility of protecting people from diseases and promoting a healthy†¦show more content†¦Recommendations As it relates to the aging workforce which affects an experienced and skilled workforce, a policy should be implemented to incorporate a selected group of senior or retired workers who can continuously train employees in leadership positions. This training will provide the right skills that younger employees lack and develop positive working relations with senior staff in the organization. As a result, older workers will not feel compelled to retire early or leave their jobs because of poor working relationships or unsatisfactory working conditions. Those who have already retired will still remain active while using their expertise to maintain the status quo. Additionally, younger employees will be prepared to handle management positions as they become available and the public health sector will be strengthened and fully trained to perform efficiently. This research mentioned that financial incentives such as higher salaries were used to motivate employees, but this strategy alone will not be effective. Therefore, administrators must use other methods and financial incentives to prevent the public health workforce shortage. Public health organizations should be creative when using financial incentives because it serves a purpose in the workplace and should be implemented in other areas to encourage employees. Administrators must invest finances in the training and development of public health workers, not only in the tools to learn andShow MoreRelatedLaurentian Bakeries Case Study1519 Words   |  7 PagesWinnipeg, MB, pies in Montreal, QC and Cakes in Toronto, ON- with each representing 30%, 30% and 40% of the total revenue stream respectively. The buyers for this company include large institutional clients such domino’s pizza, etc. which have a significantly higher level of power whereas the seller of the products cons ists of several food producers which have a relatively low level of power. With the cost of setting up a plant of this scale being high, substitute products will also remain high inRead MoreThe Community s New Cfo1489 Words   |  6 Pageshave been budgeted. This is not a sustainable model and requires an enhanced financial strategy to offset overhead costs while still providing the opportunity for economic growth within the community. 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Executive Summary 1.1. Product 1.2. Customers 1.3. What Drives Us 2. Company Description 2.1. Mission Statement 2.2. Principal Members 2.3. Legal Structure 3. Product/Service Line 3.1. Services 3.2. Pricing Structure 3.3. Service Life Cycle 3.4. Intellectual Property Rights 3.5. Research Development 4. Market Research 4.1. Industry 4.2. Customers 4.3. Competitors 4.4. Competitive Advantage 4.5. Regulations Read MoreHealth Outcomes And Social Determinants Of Health2680 Words   |  11 PagesPolicy Issue Area: Nutrition Why does nutrition matter to health? A brief summary of the evidence for issue area’s link to health outcomes/social determinants of health. Good nutrition is a critical part of preventing obesity and chronic disease. 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The Claims Department Handles Complaints of the Policyholders

Question: 1.Explain how the claims department handles complaints of the policyholders ? 2.Interaction of the claim department with other functions in the handling of the policyholders complaints? 3.Recommendations for improving the interactions with other functions in handling policyholders complaints? Answer: Introduction: Customer satisfaction is the most important in any business as the cost of attracting new customers it need more effort, will be 5 times more difficult than keeping the existing one. Policyholders are the nervous system of all the insurance companies all over the world, especially in competitive small market like United Arab Emirates (UAE), the insurers business depending upon the policyholders satisfaction and providing an extra ordinary services that can differentiate them form each other. Therefore, the insurers should consider the customers complaints as a feedback on its services, product, and as an opportunity to improve the business and the customer satisfaction (BSA Ahmad Bin Hezeem Associates 2017). By analysing the complaint the insurer can determine the root cause of the issue and take necessary actions that is required to fix it. Once the insurer satisfy the customer requirements by enhancing the quality of the services will absolutely reflect on improving the customer feedback, satisfaction and strengthen customer loyalty. There are many reasons for the complaints, some are related to insurer service, product and some are related to the policyholders knowledge, lack of understanding the policy terms conditions, and implementation of the new regulations. The UAE Insurance Authority has issued a new motor insurance tariff system effective from January 1, 2017, on which premiums are based with high copayment, this creates many complaints due to lack of understanding of the new regulations and the sudden increase in premium which cause a noticeable impact on policyholders with high percentage of complaint (Al Tamimi Company 2017). More care is required by the insurer to satisfy their policyholders which will increase the competitive edge of insurance firms, so will create their brand value and reputation in the market, which is helpful in staying ahead from their competitors. It is essential for the insurance companies to understand the expectations of the policyholders and making sure that the business/marketing plan is concentrating on this point in order to attract the consumers and increase their profit and market share. 1. The classification of the complaint is done to realize the type, nature and the origin of the complaint. This is also useful in segregating a complaint from a request or query of a policyholder. The complaints are classified according to the following criteria: Legal Complaint: In this case the policyholder sends a legal notice to a motor insurance organization Sales Complaint: It refers to the complaints where the policyholder alleges of forgery, fraud and mis-selling (D'Mello, S. 2017). Service Complaints: these are the types of the complaints where the clients complain about any sort of service that is undelivered or the service delivered is faulty. Complaint regarding claim: there are various complaints with regard to claims as the policyholders may not be satisfied with the nature in which the claim was settled, managed or the duration taken to process the claim. Complaints are mainly due to claim denial where the customers ask the reason why the claim was not approved. There are even cases when it is seen that even if the claim is approved the settlement of the claim takes a lot of time. The customers may not be happy with this as this may lead to wastage of time and loss of finance. The most common among the complaint regarding claim is unsatisfactory settlement by the motor insurance firms as the claim that was expected by the customer is not granted by the firm (dubizzle UAE blog 2017). The insurance organizations provide satisfactory reason and highlight certain clause laid down in the contract that reduces the claim amount even though the customer feels unjustified and cheated. Delay: There is customer complaint with regard to the postponement in the delivery or service. The complaints may arise when there is a delay in quotation of the policy, invoice and cards. In case of repair of cars it is the duty of the insurance organizations to provide a service vehicle. Complaints may arise when there is a delay in the delivery of the service vehicle. If the executives of the insurance firms do not respond to the customers calls and emails regarding any concern, they may file a complaint against this issue (Duwheels.com 2017). Financial: There are instances, where it is seen that the customers lodge a complaint regarding financial matters like overcharging of premium, payment delay etc. It is seen that when it comes the financial matters, the insurance companies try to provide the least settlement amount possible. There are instances where there is delay in refunds and over charging with respect to various legal and organizational charges (Emirates 24|7 2017). Product: The policyholders are always not satisfied with the product that are provided to them. They are mostly not satisfied with the suitability of the product as the executives while suggesting the product to the customers do not provide accurate product knowledge and clarification of the coverage. Inaccuracy in document: This is a type of complaint that is least seen in the insurance organization. The customers may be unsatisfied with the defective information with respect to any document that is submitted to the customer. The customers in this case may file a complaint against the fact that they have been misguided that may lead to any loss for the customer (Guardian Global Solutions 2017). It is seen that these are the main causes of complaint that are prevalent in motor insurance and it is seen that there has been in a rise in the frequency of complaint after the new motor regulation act has been introduced by the UAE Insurance Authority in order to safeguard the interests of both the motor insurance companies and the persons who are the policyholders of motor insurance. The following are the steps and details that are necessary in recordingthe complaints of an individual: Customers name and Address: The acceptance of the grievance is undertaken after the name and the address of the customer is taken just to review the authenticity of the policyholder and to contact the policyholder whenever deemed necessary (GulfNews 2017). Date of Receiving the Complaint: The date of receiving the complaint is even noted down just to keep a record for the date of complaint and to find out the duration within which the grievances of the policyholders are handled (Tadesse 2014). Nature of the Complaint: There are various natures of the complaint that comes from the side of the policyholders and therefore, it is essential to note down the nature of complaint with accordance with complaint of the policyholder so that the complaint of each policyholder can identified with ease (BSA Ahmad Bin Hezeem Associates 2017). Receiving the Complaint: The process of receiving the complaint is even noted down. It is because there are various ways of receiving the complaint either directly by meeting the department of claims, sending a letter or mail or by telecommunication (Thomas 2015). Receiving and Acknowledge the Complaint: The claim department even needs to record the service with regard to which the policyholder has complained so that proper monitoring and supervision of the department can be undertaken and with respect to the answers obtained from the concerned department, the complaint with respect to the service can be determined and the authenticity of the complaint can be attained (Guide2dubai.com 2017). There is a designed path through which every complaints pass and proper scrutiny at every stage leads to the rectification of the problem. Frontline Resolution Stage: The first stage is the frontline resolution where the complaint is filed. In this stage the initial evaluation is done and the date on which the complaint was closed is noted down. The competition of the complaint in this stage leads to transfer of the complaint to the next stage that is known as the investigation stage. In this stage, the complaints are scrutinized and each and every aspect of the complaint, with respect to the date, time and authenticity of the complaint and whether the complaint stated really took place (GulfNews 2017). Escalation to the Investigation Stage: The complaint is escalated in this stage and every perspective of the complaint is discussed in detail among the employees working in this section of claim department (Dionn 2013). Action taken at the Investigation Stage: After the complaint has been judged valid, the complaint is closed and the date is noted down to justify the date on which the complaint has been justified and rectifications will be made to satisfy the policyholder with respect to their complaint. All the outcome that have been arrived at each and every step are recorded so that it can be revealed to the policyholder along with keeping a proper record for the later future, which can be looked down upon for reference (Ia.gov.ae 2017). The underlying cause of the complaint, like any misconduct or harassment with the policyholders with respect to their claim is explained thoroughly so that such mistakes can be avoided in future. Claim handling in Motor Insurance The complaint handling procedure of the claim department involves primarily receiving the complaint from the policyholders and understanding the reason of the complaint. Once the complaint is received, it is acknowledged to the policyholder stating that the complaint will be preceded and an appropriate result will be given to them. The complaint after being acknowledged is critically investigated and the authenticity and the validity of the complaint are evaluated. The analysis of the complaint is undertaken by looking at the various aspects of the complaints and the ideal result that will suit the policyholder is evaluated (Insurance Times 2017). The next step involves escalation of the complaint so that complaint can be handled appropriately with respect to any previous complaints that had similar characteristics so that the complaint can be dealt with ease (Pearson 2015). The last step in this process involves reporting the result obtained and conveying to the policyholder in orde r to satisfy them and close the complaint. 2. In the above question, we have discussed the how the claim department handles the complaints of the policyholders efficiently. The effective handling of the complaints of the policyholders is only possible if they maintain a smooth and understanding relationship with the other departments that are functioning in an insurance company. The various other departments are even liable for smooth tackling of the grievances of the policyholders. It is seen that there are various types of complaints that come from the policyholders to the claim department and it is the responsibility of the claim department to investigate the problem and discover the department who is liable for this action and takes further step to rectify the solution (International Investment 2017). The claim department interacts with the concerned department and tries to find out the main reason behind the problem and discuss with the department to come to a conclusion, which will be effective in handling the complaint su ccessfully. There are various complaints that are received by the claim department and they segregate the complaints according to the concerned departments so that they can be settled with ease (Suri and Adnan 2016). It is the duty of the claim department to properly segregate the complaints as if the complaints with respect to one department are listed down in some other departments portfolio, and then there are chances that the complaint might not be handled properly and that may lead to additional difficulties. The segregation of the complaints by the claim department are discussed below: Claim: If there are any complaints with respect to the management of the claims, time taken to settle the claim and the delay in the processing time, then they are directly related to the claim department. In this scenario, as the problem is within their department, they can find the solution by interacting with the employees engaged in the claim department and find out the root cause and try to mitigate the problem in order to satisfy the customers (International-adviser.com. 2017). There are various other complaints like the delay in the settlement of the claim and unsatisfactory settlement, which are even handled by the department by examining all the documents and the records that are available to them with regards to the claim. Service: If there are any grievances with respect to any of the employees of a department or a third party with respect to the quality of service offered, then they are directly transmitted to the service department. The claim department communicates with the service department to find out the root cause for the lack of efficiency of the service and problems with respect to repairs of the motor vehicles (Kassem 2017). The two departments jointly investigate the reason to reach a solution so that they can ideally tackle the problem and rectify the mistake. Delay: The most significant complaints that arise in the claim department are the delay in any of the service or correspondence. It is seen that the policyholders mainly report with respect to the postponement in the Invoice cards, quotations and delay in the delivery of the vehicle. The delay in the quotation and with respect to the policies is discussed with the Underwriters who are mainly responsible for the preparation of the policies and quotations. The claim department closely analyzes the problem and tries to figure out whether the complaint delivered are valid (Middle East Insurance Review 2017). If the authenticity of the complaint is discovered by discussing with the underwriting department, then they are asked to find a remedy to the complaint so that they can be handled with ease and minimize the grievances of the policyholder. Financial: The complaints that arise with respect to the delay in refund and additional charges being levied on the premium are transferred to the finance department and they are asked to go through the record and find out the reason why such actions were taken (Saeidi 2013). If the answers provided by the finance department to the claim department are justified then they are conveyed back to the policyholder and if an unjustified reason is found, then the claim department asks the finance department to undertake necessary steps to mitigate the problem by deducting the extra charges or compensating the policyholder for delay in refund. Product: The complaints with respect to the dissatisfaction with respect to the products that are offered to the policyholders are transferred to the product department where the actual reason for the dissatisfaction is conveyed to them, so that the department by looking at the needs of the customers may provide them with a new set of products that will be suitable for them. If there any complaints with respect to knowledge about the product, the representatives of the insurance company goes down to the customer to give adequate knowledge about any of the products the client is interested in so that all their queries can be written off (RSA UAE 2017). Marketing and Sales: This is one of the significant departments of an Insurance company as this department determines the market share and the revenue that the organization will be able to earn (Zawya.com 2017). Any complaints with regards to the business development team with respect to inappropriate advice and tactics with respect to high pressure are communicated to the marketing department and the supervisors of this department are asked to investigate so that all the complaints can be discovered and solutions that can satisfy the policyholder are gathered that are communicated to the client. Inaccuracy in Document: There are instances when the policyholders are displeased with the documentation of the information with respect to an insurance product. In this scenario, the back office department who creates these documents are asked to review the documents and find out what are the mistakes seen in documentation and thereby rectifying them and sending them back to the claim department who conveys and resends the appropriate document to the policyholders (Wegner 2015). Other: There are miscellaneous complaints come to the claim department and it is the duty of the policyholder to handle such petty issues by themselves by finding a solution that will satisfy the policyholder and reduce their level of complaints. Therefore, it can be said that an effective communication with all the other departments is influential for rectifying the claims of the policyholders with ease reducing the level of complaints in an insurance organization with respect to motor vehicle insurance. 3. All policyholders, insurers, sales agents and the brokers should have guideline and standard procedure to follow, so they will have more control and better understanding for the policy terms / condition and the regulations that will improve the service and ultimately will reduce the complaints. In order to handle the policyholders complaints properly and efficiently the team should investigate the root cause of the issue and preventive measures should be taken to avoid the same in the future. The complaints report should be monitored by senior managers and the recorded details should be investigated thoroughly, so the insurer will be able to use the outcome to enhance the service, follow -up the process and for training of the staff. Maintaining the Turnaround Time for all services from issuing the quotation till settlement of the claims. The insurers should have proper survey system that can be used by the policyholders to control and reduce the incident and satisfy the customer/policyholders. To keep the customers and enhance their opinion, the insurers should have proper communication channels and procedure in place to escalate to higher management if they are not satisfied with complaint handling procedure or result or with services that provided by the juniors employees. The claims department should have an effective procedure to interact with other functions in case of any dispute or complaints that causes by them. The claim department should have good management and better understanding of the company product and should be expert enough to handle the complaints and the investigation process and capable to give direct advice to the customer while receiving the complaint. The insurers should develop their procedure by educating their staff and provide awareness session to the policyholders on how to submit the claim, understand the policy terms, conditions and the exclusions with proper guideline and assistances. The insurers staff should understand the value of the policyholders and deliver the best in practice while handling the policyholders complaints and always treat customer fairly to meet the regulators requirements and company ethics and strategy. The insurer should evaluate the complaint handling procedure and the team performance regularly to identify the weakness and strengthen or improve the service as per the outcome. Identify the cause of the complaints and if there is delay in delivering the services or the settlement of the claim, serious steps should be taken to fix the issue and avoid repeating it in the future. The regulators must conduct market study with proper customers education and awareness before issuing new regulation to be acknowledged by all categories and ensure feasibility in practical practice. Better to implement gradually. The insurer must communicate to all team members the transparency and clarity of their process with proper guideline and procedure so they can deliver the same to the customers. The insurers should communicate with policyholder efficiently and clarify all policy benefits and the hidden charges if any, also should guide them properly by provide them the list of the documents that required to get the service or submit the claim. The policyholders are responsible to understand their policy covers, the exclusion also should know the required documents for submission and the claims notification requirements. Reference List BSA Ahmad Bin Hezeem and Associates. 2017. Legal update: Insurance Authority Resolution. 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Lease and Leasehold Improvements free essay sample

The lease entered between NeedsSpace and WeHaveIt is for a 10-year term where NeedsSpace agreed to no option to renew or the ability to negotiate a renewal of the lease term. This lease has been classified as an operating lease. WeHaveIt included two provisions in the lease agreement that NeedsSpace had to follow during the lease term. The first provision required was for NeedsSpace to perform general repairs and maintenance on the leased property. The second provision required was for NeedsSpace to restore the leased property to its original condition at the end of the lease term by removing all leasehold improvements. NeedsSpace had placed onto the leased property various leasehold improvements such as temporary walls, HVAC, and carpeting. These leasehold improvements had an economic useful life of 10 years. In this case of NeedsSpace, the requirement is to use the appropriate accounting treatment for the two provisions that were included in the lease agreement. We will write a custom essay sample on Lease and Leasehold Improvements or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page Provision 1 According to ASC 840-10-05-9(a), the lessee have certain obligations for the repair and maintenance of leased property. Provision 1 creates a contractual obligation requiring NeedsSpace to perform general repairs and maintenance on the leased property. In some repairs and maintenance obligations, the lessee is required to make maintenance deposits to the lessor to protect the leased property and is reimbursed later when the required repairs and maintenance is completed by the lessee according to ASC 840-10-05-9(a) through 840-10-05-9(c). Provision 1 does not require NeedsSpace to make maintenance deposits but does require NeedsSpace to perform the repairs and maintenance on the leased property. The maintenance deposits do not effect NeedsSpace’s obligation to perform the repairs and maintenance, but does assure NeedsSpace’s performance under the lease. Minimum lease payments for the lessee comprise of payments the lessee is obligated to make with the leased property, excluding the lessee’s obligation to pay executory costs such as maintenance in relation to the leased property according to ASC 840-10-25-5. Maintenance deposits are related to the maintenance of the lease property and should be accounted for as executory costs and not included in the minimum lease payments. If a lessee determines the maintenance deposits is less probable of being reimbursed, the maintenance deposits are recognized as additional expense, until the actual maintenance occurs; then the maintenance costs are expensed or capitalized according to the lessee’s maintenance accounting policy according to ASC 840-10-25-39(a) through (b) and ASC 840-10-25-39(a). WeHaveIt is not obligated to reimburse NeedsSpace of its maintenance deposits as it only requires NeedsSpace to perform the repairs and maintenance on the leased property. As the maintenance deposits (executory costs) involves â€Å"general† repairs and maintenance on the leased property, NeedsSpace should recognize the repairs and maintenance obligation by expensing the repairs and maintenance when it actually occurs. Provision 2 According to ASC 410-20-15-3(e), if a conditional obligation for the lessee exist to perform a retirement activity with the leased property, the lessee accounts for the obligation as an asset retirement obligation (ARO) unless it is included in the minimum lease payments. As mentioned above, minimum lease payments of the lessee are payments the lessee is obligated to make on the leased property according to ASC 840-10-25-5. Provision 2 creates an obligation requiring NeedsSpace to restore the leased property to its original condition through the removal of leasehold improvements when the lease term expires. This obligation is not included in the minimum lease payments as it relates to leasehold improvements not the leased property. As a result, this provision in the lease agreement is accounted as ARO by the lessee. Leasehold improvements in an operating lease are capitalized and amortized over the shorter of the useful life of the leasehold improvements and the lease term according to ASC 840-10-35-6. As the lease NeedsSpace entered into has no renewal option, the lease term of 10 years is the same as the useful life of the leasehold improvements. NeedsSpace should capitalize and amortize its leasehold improvements over 10 years. The ARO should be recognized as a liability at its fair value when it is incurred and reasonably estimable according to ASC 410-20-25-4. Furthermore, the fair value of the liability is recognized by increasing the carrying amount of the capitalized leasehold improvements according to ASC 410-20-25-5. NeedsSpace should recognize the ARO at the inception of the lease and amortize the costs of removing the leasehold improvements over 10 years.